Widerrufsrecht

1. Custom and Personalized Orders

Custom, branded, personalized, or made-to-order products are generally final sale once the customer has approved the artwork, specifications, digital proof, pre-production sample, or production order and production has started.
Custom products cannot normally be returned or refunded because of:

Changes in customer preference

Incorrect customer-supplied artwork or information

Incorrect quantities ordered by the customer

Minor color or material variations within reasonable production tolerances

Differences between screen colors and physical product colors

Delays caused by incomplete or late customer approvals

2. Order Changes and Cancellations

Please contact PromotionsGifts immediately if you need to change or cancel an order.
Changes or cancellations requested before production begins may be accepted subject to written confirmation. The customer remains responsible for costs already incurred, which may include:

Artwork and design work

Samples and prototypes

Tooling, molds, screens, or setup fees

Purchased materials

Printing, decoration, and packaging

Payment processing fees

Freight and handling costs
Once production has started, an order generally cannot be canceled.

3. Artwork, Samples, and Approval

Customers are responsible for reviewing all artwork, proofs, samples, specifications, quantities, delivery information, and branding details before approval.
Please carefully check:

Spelling and contact information

Logo quality and placement

Product colors and materials

Dimensions and quantities

Packaging and insert information

Shipping address and delivery requirements
Approval authorizes PromotionsGifts and its production partners to begin production. Reasonable variations caused by materials, printing methods, manufacturing processes, or screen displays are not automatically considered defects.

4. Damaged, Defective, or Incorrect Products

If products arrive damaged, defective, or materially different from the approved order, contact us within 7 calendar days after delivery.
Please provide:

Order number

Description of the issue

Quantity affected

Clear photographs or videos

Photographs of the cartons and packaging

Shipping labels and delivery documentation
Please keep all affected products and packaging until the claim has been reviewed. PromotionsGifts may request additional photographs, product samples, or an inspection before approving a resolution.

5. Available Resolutions

 
 If a claim is validated, PromotionsGifts may provide one of the following resolutions, depending on the circumstances:

Repair or rework

Replacement of the affected quantity

Partial or full store credit

Refund of the affected portion of the order

Another mutually agreed solution
The resolution normally applies only to the damaged, defective, or incorrect portion of the order.

6. Return Authorization

Do not return products without receiving written return authorization and return instructions from PromotionsGifts.
Unauthorized returns may be refused. Unless the products are defective, approved returns must generally be unused, unaltered, and in their original packaging.
If PromotionsGifts agrees to accept a non-defective standard-product return, restocking fees and return shipping costs may apply. Custom or personalized products are excluded from standard returns.

7. Non-Returnable and Non-Refundable Items

The following items and costs are generally non-returnable or non-refundable:

Custom printed or decorated products

Personalized merchandise

Approved samples and prototypes

Artwork, setup, tooling, and mold fees

Custom packaging and inserts

Expedited production charges

Expedited or international freight charges

Import duties, taxes, brokerage, and customs fees

Clearance or final-sale products

Products altered or used after delivery

8. Shipping Damage and Delivery

Please inspect all cartons and products promptly after delivery. Visible shipping damage should be noted with the carrier whenever possible.
Delivery dates are estimates unless PromotionsGifts has confirmed a guaranteed service in writing. Customs clearance, weather, carrier delays, incorrect delivery information, and other events outside PromotionsGifts’s reasonable control may affect delivery timing.
Import duties, taxes, customs charges, and brokerage fees are the customer’s responsibility unless the quotation or order confirmation states otherwise.

9. Refund Processing

Approved refunds are normally processed within 7–10 business days after the claim or authorized return has been completed.
Refunds will usually be issued to the original payment method or provided as account credit, depending on the agreed resolution. Banks and payment processors may require additional processing time.

10. Contact Us

To request assistance with a return, refund, or product claim, contact:
PromotionsGifts
Email: service@promotionsgifts.com
Please include your order number and use the subject line: